Network Design & Implementation

MICROSOFT SERVER CARE PLANS

 

 

 

KANDU-IT offers two different levels of service plans: Proactive and Comprehensive Care. Below is a table outlining the differences in the scope of services. Please contact us with questions and we’ll help you identify the plan and services  that best fit your needs.

 

MS Windows Servers (Physical or Virtual) Proactive Care Comprehensive Care
Alert to one Customer Contact INCLUDED INCLUDED
Monitor

  • Device Availability
  • Disk
  • Memory/CPU Utilization
  • Event Logs
  • Printer Services
INCLUDED INCLUDED
Patch Management INCLUDED INCLUDED
Back Up Management and Troubleshooting & Monthly Testing INCLUDED INCLUDED
Remote Support: Unlimited 8×5; Onsite Support, As Needed INCLUDED
Scheduled Monthly Maintenance INCLUDED INCLUDED
Emergency 24 x 7 Support Optional Optional
Spyware & Anti-Virus Provision & Management INCLUDED
Asset Management & Reporting INCLUDED
User Account Administration INCLUDED
File Sharing Permission Administration INCLUDED
Management of Software License and Contract Renewals INCLUDED
Hardware & Software Vendor Management INCLUDED